Dealing with Client Complaints

Client Complaints

In the service providing business, it is inevitable that you’ll receive complaints from clients.

Client Complaints

In business, civility and respectfulness should always be practiced when dealing with client complaints.

You want to preserve two things here: your credibility as an excellent service provider, and the business relationship that you have with your client.

There are a few things that must be done when faced with such concerns:

Listen To the Client

Listening is always an important part of any relationship, all the more for a business relationship. There’s a saying that goes, “The customer is always right.” Although this is not necessarily true of course, you still have to give your client the benefit of listening to what they found undesirable or lacking in your service.

Find Out the Flaws in Your Service

It may be that the customer’s complaints are invalid, and they may simply need reminding about the terms of your agreements. It might even be that the complaints are the result of a mere mis-communication. It is only when you know what truly causes displeasure to your client that you will be able to do something about it.

Keep Your Cool

It never helps to have two hotheads trying to make the other person see things there way. Remember that you are the service provider and the client being the paying party. Be humble and civil especially if you’re dealing with a temperamental client. Keep your professional cool and don’t allow yourself to get riled. This could be disastrous to your relationship with the client.

Do Damage Control

You can only resolve client complaints fully and effectively if you’ve gotten your facts straight. Damage control measures should be done as soon as possible in order to pacify a demanding client.

Look At The Bright Side

Although client complaints are something to worry about because it indicates slip-ups, this is also a good opportunity to double-check the quality of service that you are providing for your clients. Do not see client complaints as setbacks to your credibility as a freelancer, but appreciate the opportunity to improve your services for the better.

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Tips for Over-Coming Writers Block

Writers Block

Most writers will experience some form of writers block at some time. This is basically a time when you just can’t seem to write.Writers Block

Nothing creative comes to mind and it is nearly impossible to put word to paper.

Fortunately this is very common and in most cases over-coming writer’s block is very simple.

Here are some basic tips for over-coming writer’s block:

Take Time off Between Projects

Though it isn’t always possible it is usually a good idea to take time off between projects. This helps to keep the mind sharp.

Even if it just a day or a few hours, it is a good idea to take some time off from writing after each individual project and get your mind together. This is especially true if you are having trouble coming up with something to write about.

Schedule a Certain Time Each Day to Write

For some people looking at writing as a day to day job with real requirements can help to stave off writer’s block. It is a good idea to set a scheduled time each day to sit down and write.

This helps to make your job seem more legitimate and can also help to keep you motivated. For some people a little motivation is all that is required in over-coming writer’s block.

Do Not Take on Too Much

One mistake that writers, especially new writers, make is taking on too much work. If you take on more work than you can reasonably handle you will get worn down quickly and find a sort of exhaustion induced writer’s block.

This is especially true if you are writing about things that aren’t of great interest to you. Being bored and overworked can quickly lead to writer’s block. When the mind becomes overwhelmed it shuts down like any other organ.

Therefore by overextending yourself you end up getting more stressed and getting less done. Sydney Freelance can help take the stress away from such menial tasks.

Take a Break

If you are really feeling worn down it is a good idea to take a break. Even if it just means grabbing a soda and sitting outside for five or ten minutes, get away from the computer screen and take a break. This can refresh the mind and the spirit.

It may get very frustrating sometimes, however over-coming writer’s block is not as difficult as you think. A few simple steps will have you refreshed and back at it in no time.

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Free Tools to Use in Freelancing Jobs


Freelancing isn’t an easy job as the competition is fierce and cut-throat.


Whether you are a writer, a web designer or a programmer, there are thousands like you out there who are also looking for freelancing jobs so you need to have special skills or tools to stand apart from them and get noticed.

Online Jobs

To assist the freelancers in finding the right kind of freelancing jobs, several freelancer websites have sprung up which allow employers to post jobs for a fee and obtain skilled labor in return.

Getting yourself registered at these websites would be the first step to ensure that you get a steady flow of freelancing jobs.

Varied freelancing jobs such as web designing, web programming, article writing and editing, photo editing and graphic designing are available online.

One has to simply choose the right kind of job that suits their set of skills.

Tools for Web Developers

For web developers there are a number of tools available that can help in testing and optimizing the websites that they create.

Google Analytics – Google Analytics is a web analytics service that provides statistics and basic analytical tools for Search Engine Optimization (SEO) and marketing purposes.

LoadStorm – Can be used by web developers to check the loading time of websites that they have created. This free tool can be used to create as many test plans and scenarios required to test the website.

Google’s Website Optimizer is another device which helps developers in analyzing user actions and traffic to create error free websites.

Tools for Writers

For freelance writers the tools available are also multiple and varied.

Keynote is one such free software that allows content writers to arrange research notes by adding and multiplying various notes and compiling them together.

White Smoke is another such application that enables writers to proof read their documents and helps in improving the sentence structures for more innovative and grammatically correct sentences.

Tools for Photo Editors

Photo editors can use Picnik to crop, resize, rotate and give final touches to their edited photos.

All the above mentioned free tools can be used by freelancers to enhance and improve their performance for all freelancing jobs.

If you are looking for SEO Consulting or Small Business Web Design services, Contact Us today.